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Create and Manage Word Replacements

Word replacements auto-replace one word or phrase with another in new transcriptions across your organization.

Use word replacements when speech-to-text consistently mishears the same term, such as a driver name, team name, or technical term.

  1. Go to Settings
  2. Select Word Replacements
  3. Click Add Row
  4. In Word, enter the word or phrase to find
  5. In Replacement, enter the replacement text. See example below: 

    Word

    Replacement

    verstappen

    Verstappen

    softs

    soft tyres
  6.  Click Save Changes 

    How to Add a New Word Replacement Entry - Step 1 (1)

You can add multiple rows before saving.

ⓘ Word replacements are applied to all new live and past transcriptions across your organization.

Tip: To apply a new rule to an existing message, retranscribe the message.

Limitations

Limitation

What It Means

Whole-word matching

Only exact words or full phrases are matched. Partial matches inside longer words are ignored (for example, box will not match in boxcar).

Case-insensitive matching

For example, safety car, Safety Car, and SAFETY CAR are treated as the same word.

Unique words

Each word can only be used once in your organization. You cannot create duplicate rules for the same word.

⚠︎ If you see Duplicate word(s) when saving, another rule already uses the same Word value.

Recommended Practices

  • Create rules for recurring transcription errors.
  • Use specific words and phrases to avoid unintended replacements.
  • Test new rules before relying on them during live sessions.
  • Maintain a shared list of driver names, team names, and technical terms to keep terminology consistent.