No Messages Appear After Selecting Keywords

What you're seeing

• The message feed becomes empty after you select one or more keywords
• Filters applied shows in green above the feed, but no messages appear

Common causes and fixes

Cause 1: No messages contain your selected keywords (most common)

The filter is working correctly, but no transcribed message in the session contains an exact whole-word match for your keyword.

For example: 

• pit does not match "Pitting now"
• pit lane only matches "pit lane", not "into the pit"
• If your keyword is tyre, messages containing tire won't match unless both keywords are configured

Try this:

• Use Free text search to see how the term appears in the transcript
• Select keywords that match the transcript
• If your team uses different spellings or terminology, ask a Manager to add additional keywords.

See the step-by-step guide: Create and Manage Keywords. 

Cause 2: Driver filter is limiting results

Fix it:

1. Open the Filter panel
2. Go to Drivers
3. Select All drivers (or remove individual selections)
4. Check if messages appear
5. Re-apply keywords and narrow by driver if needed