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Missing Historical Data from the Cloud

If there are any connection problems with our License System, you will only be able to view your local Historical Data

Issue

Upon initiating ONE TIMING, only local files are visible in the Historical Data section.

Solution

Access to Historical Data from the PACETEQ Cloud is controlled by your ONE TIMING License. If you previously had access to Cloud Data, it is possible that your network is currently blocking the connection to the Licensing System.

To quickly verify the connection, make sure you have a working internet access. Then open this website in your browser. You should expect to see a message similar to this:

Welcome to the LicenseSpring API v4.0.27

Your PC is trying to connect to the Licensing via the port 443 on https://api.licensespring.com

Once the connection issues are resolved, you have the option to either restart ONE TIMING or simply right-click on Historical Data and select the Refresh option.