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Missing Historical Data from the Cloud

If ONE TIMING encounters a critical error, an error message window will appear, allowing you to quickly notify PACETEQ and resume your session.

Overview

If you only see local files in the Historical Data section of ONE TIMING, it may indicate a connection problem with the PACETEQ License System. Cloud-based Historical Data is only accessible when your license and network are properly connected.


 

Issue

Upon starting ONE TIMING, only local Historical Data files are visible. Cloud-stored sessions do not appear.


 

Solution

Access to Historical Data from the PACETEQ Cloud is managed through your ONE TIMING License. If you previously had access to Cloud Data but now cannot see it, your network may be blocking the connection to the Licensing System.

Quick Connection Check

  1. Ensure you have a working internet connection.
  2. Open your web browser and visit: https://api.licensespring.com
  3. You should see a message similar to:
   Welcome to the LicenseSpring API v4.0.27

This confirms your PC can connect to the Licensing System via port 443.


 

Restoring Cloud Data Access

Once your connection is restored:

  • Restart ONE TIMING, or
  • Right-click on the Historical Data section and select Refresh.
 

Your cloud-based Historical Data should now be visible.


 

Notes & Tips

Tip: If you continue to have issues, check with your IT administrator to ensure your network/firewall is not blocking access to https://api.licensespring.com.

Note:
Local Historical Data is always available, even if cloud connection is temporarily lost.


 

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